01
Technology
AI-driven case management platform, custom-built for medical assistance operations. 15+ integrated modules span case, provider, invoice, and executive dashboards.
Platform Modules15+
Global Alarm Centre · Operational
2026-07-13·UTC
Section 01 · Global Operations Command Centre
A technology-driven global medical assistance company built on operational excellence, transparency & governance.
This portal is designed for the insurance, assistance, TPA and corporate healthcare organisations conducting vendor due diligence on Credible Medical Assistance. Every metric, document and workflow shown here is production-current.
ISO 9001:2015 · GDPR
53+ Countries
24/7 Alarm Centre
AI Case Platform
cma / ops-dashboard
Years Operating
0+
mature TPA
Cases Coordinated
0K+
cumulative
Countries
0+
operational reach
Cities Covered
0+
on-ground presence
Providers
0K+
direct-billing
SLA Compliance
0.0%
rolling 12M
Patient CSAT
0.0%
post-case
Avg GOP
0 min
ack ≤ 11 min
Live snapshot · Mon, 13 Jul 2026 11:11
CMA · Kolkata · India HQConfidential — Prepared for Vendor Due DiligencePortal v2.0 · 2026
Section 02 · Executive Overview
Why partner with Credible? Ten measurable operational capabilities.
We do not sell narrative. We sell operational capability, evidenced by documentation, dashboards and audit trails. Each capability below is backed by a section of this portal.
02
Operational Maturity
10+ years running a 24/7 alarm centre. Documented SOPs for every workflow. Full audit trail on every case action.
Years Operating10+
03
Medical Expertise
In-house medical directors, licensed coordinators, and second-opinion network. Every high-acuity case reviewed by a clinician.
Medical Staff40+
04
Global Reach
Direct-billing arrangements across 50+ countries. Deep local partnerships in destinations where insureds actually travel.
Countries50+
05
Governance
Board-level oversight, quarterly compliance reviews, and independent audits. Documented risk framework and escalation matrix.
Audits / Year4
06
Quality
ISO 9001:2015 certified. Every SLA instrumented and reported. Complaint resolution SLA under 48 hrs.
SLA Adherence99.1%
07
Financial Discipline
Segregated client accounts, invoice validation controls, and daily reconciliation. Independent finance function.
Invoice Accuracy99.8%
08
Transparency
Partner-facing dashboards with live SLA, case status, and financial views. Full case artefacts available under NDA.
DashboardsReal-time
09
Scalability
Cloud-native architecture built to absorb 5x current volume without additional infrastructure. Horizontal scaling proven.
Peak Capacity5x
10
Business Continuity
Documented BCP with geo-redundant infrastructure. Quarterly drills. Alarm centre operational within 2 hrs of any incident.
RTO≤ 2 hrs
Section 03 · Live Operations Centre
A snapshot of the alarm centre as of right now.
Each metric below reflects the operational state of the CMA alarm centre. Snapshot values are updated by our operations team.
Snapshot · Mon, 13 Jul 2026 11:11
0
Today's Cases
0
Today's Admissions
0
Today's Discharges
0
Emergency Cases
0
Pending GOP
0
Countries Active
0%
Hospital Availability
0%
Provider Availability
0.0%
Current SLA
0.0%
Monthly Performance
0 min
Avg Response
0
Case Load
0%
Workflow Health
System status · All systems operational
Section 04 · AI Operations Platform
AI operates as a force multiplier — not a substitute for clinicians.
AI improves speed, consistency and quality of coordination. All clinical decisions remain human, made by qualified medical staff. Every AI action is auditable and reviewable.
Stage 01
Referral Received
Insurer, assistance company or corporate submits a case via API, portal or 24/7 alarm centre.
Stage 02
AI-Assisted
AI Case Classification
Case classified by acuity, speciality and geography using ML models trained on 10 yrs of case data.
Stage 03
AI-Assisted
Priority Detection
Automated triage flags critical, urgent, and routine cases. SLA countdown starts.
Stage 04
AI-Assisted
Coordinator Assigned
AI routing selects a coordinator matching language, geography and speciality.
Stage 05
AI-Assisted
Provider Recommendation
Best-fit provider suggested from live network graph — clinical fit, direct-billing, availability.
8 more stages · GOP, monitoring, review, closure, analytics
AI Speed Uplift
~ 3.4×
Case triage and GOP generation vs manual benchmarks.
AI Consistency
99.6%
Case-classification agreement with senior coordinator review.
Human Oversight
100%
Every AI action reviewable in an immutable audit log.
Section 05 · Technology Platform
A single operating system for medical assistance — 16 modules, one platform.
Purpose-built for the assistance / TPA workflow — not a rebadged generic CRM. Every module is designed to reduce cycle-time, improve accuracy and produce an auditable trail.
Section 06 · Global Coverage
A network built for how travel actually happens.
Every covered country — with cities, hospitals, providers, direct services and languages. Hover a country. Click for the capability card.
Hover country · click for capability card2026 · CMA network
Countries
21
Cities
1,817
Hospitals
3,483
Select a country
Click any highlighted country on the map to see its capability profile.
Featured countries
Section 07 · Global Provider Network
Provider intelligence — searchable, filterable, verified.
A curated selection of major partner hospitals. The complete network (25K+ providers) is available under NDA via our Provider API and downloadable directory.
Flags
| Hospital | City · Country | Specialities | Languages | Capabilities |
|---|---|---|---|---|
| Kokilaben Dhirubhai Ambani Hospital | Mumbai · India | CardiologyOncologyNeonatalNeurology | EnglishHindiMarathi | ERCashlessTeleHousecallAmbulance |
| Apollo Hospitals | Chennai · India | CardiologyTransplantOncology | EnglishTamilHindi | ERCashlessTeleHousecallAmbulance |
| Fortis Escorts Heart Institute | New Delhi · India | CardiologyCardiac Surgery | EnglishHindi | ERCashlessTeleAmbulance |
| Bumrungrad International Hospital | Bangkok · Thailand | Multi-specialtyCardiologyTrauma | EnglishThaiJapanese | ERCashlessTeleHousecallAmbulance |
| Bangkok Hospital | Bangkok · Thailand | TraumaNeurology | EnglishThai | ERCashlessTeleHousecallAmbulance |
| BIMC Siloam Nusa Dua | Bali · Indonesia | EmergencyGeneral | EnglishIndonesian | ERCashlessTeleHousecallAmbulance |
| Mount Elizabeth Hospital | Singapore · Singapore | CardiologyOncologyNeurosurgery | EnglishMandarinMalay | ERCashlessTeleHousecallAmbulance |
| Charité — Universitätsmedizin | Berlin · Germany | CardiologyNeurologyOncology | GermanEnglish | ERCashlessTeleHousecallAmbulance |
| Hôpital Européen Georges-Pompidou | Paris · France | CardiologyOncology | FrenchEnglish | ERCashlessTeleHousecallAmbulance |
| CHU Grenoble Alpes | Grenoble · France | TraumaOrthopedicsNeurosurgery | FrenchEnglish | ERCashlessTeleAmbulance |
| Guy's and St Thomas' | London · United Kingdom | Multi-specialtyCardiology | English | ERCashlessTeleHousecallAmbulance |
| Hospital de Santa Maria | Lisbon · Portugal | StrokeNeurologyCardiology | PortugueseEnglish | ERCashlessTeleHousecallAmbulance |
| Ospedale San Raffaele | Milan · Italy | CardiologyOncology | ItalianEnglish | ERCashlessTeleHousecallAmbulance |
| University Hospital Zürich | Zürich · Switzerland | Multi-specialty | GermanEnglish | ERCashlessTeleAmbulance |
| Grande International Hospital | Kathmandu · Nepal | EmergencyTraumaAltitude Medicine | NepaliEnglish | ERCashlessTeleAmbulance |
15 hospitals · sample of full networkFull network under NDA
Section 08 · Quality & Performance
Executive dashboards — instrumented, reported, transparent.
12-month rolling views of case volume, response time, SLA compliance and growth. Charts feed live from the CRM data lake and are cut per-partner in the executive dashboard.
SLA Compliance
0.0%
Patient CSAT
0.0%
Case Ack
0 min
Avg GOP
0 min
Patient CSAT
0.0%
Complaint Resolution
0.0%
Escalations Closed ≤ 48h
0.0%
SLA Adherence
0.0%
Section 09 · Case Lifecycle
Every case, every step, auditable.
Fourteen instrumented stages, every one time-boxed and logged. What you see below is the exact process your cases will run through — visible in real time via the partner dashboard.
T + 0
Referral
Step 01
≤ 4 min
Case Registration
Step 02
≤ 10 min
Medical Assessment
Step 03
≤ 15 min
Provider Selection
Step 04
≤ 25 min
Hospital Confirmation
Step 05
≤ 1 hr
Guarantee of Payment
Step 06
same day
Admission
Step 07
24/7
Monitoring
Step 08
every 2 hrs
Medical Updates
Step 09
≤ 12 hrs
Discharge
Step 10
≤ 24 hrs
Invoice
Step 11
≤ 48 hrs
Audit
Step 12
≤ 72 hrs
Closure
Step 13
continuous
Reporting
Step 14
Section 10 · Case Studies
Complex cases, documented outcomes.
Anonymised timelines from live cases across cardiology, stroke, neonatal, trauma and evacuation categories. Click any card for full situation, coordination and lessons learned.
Emergency Cardiology
Cardiology · PCI · Repatriation
Cardiac Emergency — Bali
45-year-old executive suffered acute myocardial infarction on holiday in Bali, Indonesia. Insurer alerted CMA within 20 minutes of the event.
Outcome
Successful percutaneous coronary intervention. Patient repatriated to Munich in stable condition within 96 hours. Zero out-of-pocket cost to family.
Stroke
Neurology · Thrombolysis
Acute Stroke — Portugal
62-year-old traveller with sudden hemiparesis in Lisbon. Time-critical acute ischemic stroke suspected.
Outcome
Thrombolysis administered within window. Full neurological recovery over 6 weeks of rehabilitation.
Medical Evacuation
Altitude · Evacuation
Medical Evacuation — Nepal Trek
38-year-old developed severe high-altitude pulmonary edema (HAPE) on Everest Base Camp trek.
Outcome
Patient stabilised at Grande Hospital Kathmandu; repatriated to London under intensive care escort in 72 hrs.
Neonatal
Neonatal · Direct Billing
Neonatal Emergency — Mumbai
Premature birth abroad; NICU admission for 28 days required. Direct billing arranged, family assistance for extended stay.
Outcome
Baby stabilised. 28-day NICU with zero out-of-pocket to family. Final invoice processed in 8 hrs.
Road Traffic Accident
Trauma · Multi-disciplinary
Polytrauma — Chamonix
Skiing accident with multiple fractures and TBI. Coordinated between local trauma centre, insurer and family.
Outcome
Stabilised within 2 hrs. Full documentation delivered in 10 hrs. Patient discharged for further rehab in home country in 3 weeks.
Section 11 · Find Your Coverage Solution
Configure your requirements — we architect your partnership.
Not a contact form — an intelligent solution configurator. Tell us how your operations run, and we'll surface the model that supports your organization through our global network, AI platform and 24/7 alarm centre.
Configuration progress11%
01Client type
Choose the profile that best matches your organization.
02Geographic coverage
Search and select the countries you need coverage in.
03Estimated monthly cases
04Required services
05Reporting preferences
06Communication
Executive Partnership Recommendation
Based on your selected countries, case volume and operational requirements, Credible Medical Assistance can support your organization through: A partnership model built for International Travel Insurance with 25 – 100 cases per month.
24/7 multilingual Alarm Centre
Dedicated Medical Coordination Team
AI-powered Workflow Automation
Real-time Case Management
Secure Guarantee of Payment Process
Global Provider Network
Executive KPI Reporting
Invoice & Financial Coordination
SLA Monitoring
Dedicated Relationship Management
Business Continuity Framework
Information Security Governance
Countries
0
Cities est.
0
Providers
0
Hospitals
0
Emergency
Telemedicine
House Calls
Evacuation
Coverage Capability
0%
Operational Capacity
0%
Technology Integration
0%
Reporting Capability
0%
Scalability
0%
Communication
0%
Section 12 · Vendor Due Diligence Centre
Every document a procurement team asks for — ready.
Eight document categories covering corporate, compliance, information security, business continuity, insurance, finance, technology and operations. Confidential documents require an access request under NDA.
PDF
Company Profile
High-level introduction to CMA — services, coverage, history.
PDF
Corporate Presentation
Executive deck used in partner introductions.
PDF
Legal Registration Confidential
Certificate of incorporation and identity docs.
PDF
Organization Structure
Leadership and operational structure.
Note
Documents flagged confidential require executed NDA. Access requests are logged and reviewed by the CMA Partnerships desk within 1 business day.
Have your own DDQ?
Send us your Due Diligence Questionnaire — we’ll return a completed response with supporting evidence within 5 business days.
Section 13 · Transparency Centre
What most companies keep private, we publish.
Live operational metrics that we would ordinarily reserve for existing partners. Presented here to demonstrate operational transparency during your due-diligence review.
Snapshot · Mon, 13 Jul 2026 11:11
0.0%
Today's SLA
Target≥ 98%
0 min
Average Response
Target≤ 5 min
0
Current Case Load
Targetcapacity ~ 1200
0%
Operational Availability
Target≥ 95%
0%
Workflow Health
Target≥ 98%
0%
Dashboard Health
Target≥ 99%
0%
Audit Compliance
Target100%
0.0/10
Quality Score
Target≥ 9.0
All systems operational
Alarm centre, CRM platform, provider network, and executive dashboards are all reporting green. Any incident affecting partner-facing services is disclosed within one hour and documented in the post-incident report library.
Section 14 · Partner Onboarding
From first meeting to first case — an eight-step journey.
A structured onboarding process with clear milestones, dedicated CMA leads, and 30 / 60 / 90-day performance reviews. Typical partner is live within 6-10 weeks.
01
Step 01 · 1 hr
Initial Discussion
Introduction to CMA capabilities, coverage, and typical partner engagements.
Milestone
02
Step 02 · 1-2 weeks
Due Diligence
Access to Vendor Due Diligence Centre — all documents, compliance evidence and reference calls.
Milestone
03
Step 03 · 1-3 weeks
Agreement
Master Services Agreement, SLA, DPA and pricing schedule finalised.
Milestone
04
Step 04 · 2-4 weeks
Technical Integration
API integration, SSO, webhook setup, and secure file transfer channels.
Milestone
05
Step 05 · 1 week
Training
Insurer / partner teams trained on the CMA CRM dashboards, escalation paths and reporting.
Milestone
06
Step 06 · 2 weeks ramp-up
Go Live
Live case handover, monitored ramp-up period with dedicated CMA lead.
Milestone
07
Step 07 · Quarterly
Performance Review
30 / 60 / 90 day performance review against agreed SLAs.
Milestone
08
Step 08 · 90 min quarterly
Quarterly Business Review
QBR with senior stakeholders — SLA trends, opportunities, roadmap.
Milestone
Section 15 · Contact & Partnership
Ready to partner with Credible?
Choose the engagement path that fits — from a first partnership conversation to a formal DDQ submission. All submissions are triaged by the Partnerships desk and answered within 1 business day.
Business Development
partners@credibleassist.com
Finance
finance@credibleassist.com
Operations
ops@credibleassist.com
24/7 Alarm Centre
Available 24 · 7 · 365
General enquiries
info@credibleassist.com
Headquarters
Kolkata, India · Ops across EU, MEA, LATAM